OUR TERMS AND CONDITIONS

Commencement of Work – The Client agrees to provide written approval of our provided quotation in an email or written letter before any work is commenced.

Payment for Projects – Minimum 25% deposit required before any project commences unless you specified by Ruck Agency Pty Ltd. The Client agrees to pay the remainder invoiced amounts with 14 days of receipt of an invoice. If the work/project time exceeds 4 calendar weeks in duration, the Client agrees to payment by calendar monthly invoices based on work done to date. Payment plans are available. Printing must be paid in full before delivery unless you have an account with Ruck Agency Pty Ltd.

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

Service Fees – It is agreed that the fee for service shall be the cost estimated on this quotation, unless work undertaken exceeds work/description outlined. If work exceeds the items specified in this quotation the Client agrees to pay appropriate fees for the excess work. This is defined by any work involving additions to the items on this quotation. All costings assume availability of images, graphics, audiovisual files and text in formats required by Ruck Agency Pty Ltd. Additional charges will be incurred where further content creation is required. Ruck Agency Pty Ltd reserves the right to change quoted prices should conditions or design specifications vary from that stated in the quotation documentation.

Liability Responsibilities – It is agreed that all work and materials provided for the Client by Ruck Agency Pty Ltd will be free and clear of all lines and encumbrances and may be lawfully used by the Client without infringing upon the rights of others including, and without limiting the generality of the forgoing, any copyright trade secret patent or trademark rights of any third party.

Although Ruck Agency Pty Ltd will take all care in providing the Services, it accepts no liability to the fullest extent of the law regarding:

(i) any consequential loss, damage or injury, however it may arise;

(ii) any punitive, additional or exemplary damages;


If Ruck Agency Pty Ltd is found to be liable for any claims, losses, damages, costs or injuries arising out of this Project, the quantum of the sum of all liability or liabilities is strictly limited to the value of the Project.

Copyright – It is agreed that the Client will have the exclusive right to retain and reproduce any artwork, manuals, information, material, reports and other output which is produced from the work outlined in this estimate once invoice has been paid. This granting of copyright does not extend to the use of design proposals submitted but not approved by the Client for the work outlined in the supplied estimate. This refers to final outputs only and does not include live/working files used in the creation of the artwork, manuals, information, material, reports and other output.

Design Samples – The Client also agrees to allow Ruck Agency Pty Ltd to showcase any/all work created in the course of a project as part of the Ruck Agency Pty Ltd portfolio. Ruck Agency Pty Ltd acknowledges the confidential nature of Client projects and agrees to only display project work once the product/site has been publicly launched/commences.

Confidentiality – It is agreed that employees and contractors of Ruck Agency Pty Ltd shall not at any time either during the project or thereafter, except in the course of their duties, divulge any of the confidential affairs of the Client or any of its Clients or associated companies to anyone whatsoever without the previous contest in writing of the Client. We recognise that anything the Client shares with us is regarded as confidential, whether it is business or personal information.

Termination - Ruck Agency Pty Ltd may terminate the project for any reason whatsoever by giving the Client 30 days’ notice in writing;


If Ruck Agency Pty Ltd terminates the project, the Client agrees to pay Ruck Agency Pty Ltd all amounts accrued and owing in accordance with project quote within 14 days of the expiry of the period of notice.